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Frequently Asked Questions

What is your process like?

Anna Liisa Moss creates both custom watercolor commissioned pieces as well as beautiful art prints. 

For custom pieces, Anna Liisa Moss uses photos the client sends to reproduce in watercolor. After a few weeks of sketching, Anna Liisa will begin adding hue to the piece. If you have further questions about custom pieces, feel free to get in touch.

If you would like to send a photo for a custom piece, contact here.

Anna Liisa Moss is excited to work with her print partner in Austin, Texas to create high quality art prints, framed pieces, and canvas reproductions. 

What is your shipping Policy?

Art Prints

We are proud to work with our print partner based in Austin, Texas to create first class, high quality reproductions of Anna Liisa Moss's artwork. We ship nationwide with USPS & FedEx.

Here's what to expect:
Cart Total From To Standard Shipping* 2-Day Shipping* Overnight Shipping* International Shipping Charge*
$0.00 $49.99 $5.99 $7.99 $14.99 $11.86
$50.00 $74.99 $9.99 $11.99 $19.99 $21.24
$75.00 $99.99 $14.99 $14.99 $23.99 $24.99
$100.00 $149.99 $18.99 $21.99 $29.99 $33.74
$150.00 $199.99 $21.99 $27.99 $34.99 $37.49
$200.00 $999.00 $49.99 $74.99 $99.99 $62.49
$1,000.00 Plus $99.99 $149.99 $199.99 $124.99

* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

  • Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.
    • Crate for MetalPrints 30x40 & smaller $45.00 (optional)
    • Crate for MetalPrints over 30x40 to 40x60 $65.00 (required)
    • Crate for MetalPrints over 40x60 $100.00 (required)
  • Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
  • All additional Crate and Freighting Fees will be billed to the fulfillment artist separately after processing your order.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

  • If you reside outside of the continental United States, including Alaska and Hawaii, please contact us.
  • APO shipping is charged full cost and sent via USPS.
  • Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
  • We are not responsible for duties and taxes required for international shipping.
  • Shipping Quotes are available for large orders or orders shipping to international destinations.

Please contact Anna Liisa Moss if you have any questions about your order at

We guarantee the safety of your prints!

Custom Orders

Custom items are shipped in a thick, flat envelope.

Anna Liisa Moss is located in Texas, USA. 

- Once a custom order has been placed, items are shipped 5-8 weeks after the order date. Shipping within the US normally takes 5-7 business days through USPS. If you would like to expedite shipping, contact us at

- Packages shipped worldwide normally take 5-8 weeks. 

- Some international packages have been delayed as long as 12 weeks. This does not happen often, but it can happen. 

What is your Policy on Returns/Exchanges/Refunds? 

Art Prints Return Policy

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.

Did your prints arrive damaged? Please keep all packaging and contact us with your order number for further instructions, within 30 days of your order.

Custom Orders Return Policy


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Other types of goods exempt from being returned: 

* Gift cards
* Downloadable software products

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

To return your product, you should mail your product to the return address on the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


How can I keep up with your new work?

Follow along with Anna Liisa through the blog and her social media accounts @annaliisamoss. You won't want to miss the behind-the-scenes and current works.


Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.


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Verified Archival Materials Used

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Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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